Information to customers

What ways of order are possible?
  • Place your order using our online-order form (shopping cart ordering system)
  • or send eMail to: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Fax your order to: +49 821 2674 098

In all cases, it is important that you enter your phone number, your email address (for necessary questions) and the billing and/or shipping address.

Notes to the shopping cart ordering system:

The order process includes four steps. In the first step, you select the desired goods. In the second step, you enter your customer information including billing address and possibly differing delivery address. In the third step you see information about shipment and payment. In the last step, you have the opportunity to re-examine all the information (E.g., name, address, method of payment, item ordered) and if necessary to correct before you submit your order by clicking on 'Confirm Purchase' to us.

What's about prices, shipping?

All prices shown on the website are in EUR (Euro). You can use "Currencies selector" to show all prices in Unites States dollar, British pound and Canadian dollar.

Shipping charge for several items in one package may differ from amount shown in online order form. In case of higher charge, you will be informed.

Local duties or taxes may apply. You must check with your local Post Office. We cannot declare an incorrect amount for customs.

We do not charge German VAT on international shipments (outside EU countries). You are responsible for any taxes, duties or customs fees charged by your local government.

Please make sure that you enter your address correctly. We must charge you for shipping if we have to re-ship an item because of an address mistake.

If we are not able to ship the items that you order within 42 days, we will notify you by e-mail (you must provide a valid e-mail address) and you may choose to keep your order open for another 30 days.

 How long is the delivery time?

The offered goods are not mass production goods. The number of pieces in the sale stock is not very high.
If the ordered items in stock, shipping within 2 to 4 days.
If the ordered item is not in stock, it takes normally 8 to 12 days. A request to the availability may be helpful.

 What means specifying the height in the articles?

The articles are often kept in shelves, cabinets, display cabinets. The altitude gives an indication whether the beer mug and the snuff bottle in the tray would fit. It specifies the value of the distance between standing surface and the highest point of the article.
1 inch = 2.54 centimeters
1 cm = 0,3937 inches