You may return any item for a full refund of the product price. Merchandise may be returned within 14 days (shipping and handling charges are not refundable).
You may return defective products for a replacement. Please return damaged product with the packaging.
To make a return, please follow the steps:

  • Please contact us immediately.
  • Please include the order number on your invoice.
  • Package merchandise securely.
  • Include the packing slip that accompanied your order.
  • Write a brief note explaining why you are returning your goods.
  • Please return merchandise to the Bayernkrug-address.
  • Return prepaid and insured via regular parcel mail.
  • It generally takes about 3 weeks to process a return.
  • Items not received in our store will not be credited.