Refund
You may return any item for a full refund of the product price. Merchandise may be returned within 14 days (shipping and handling charges are not refundable).
You may return defective products for a replacement. Please return damaged product with the packaging.
To make a return, please follow the steps:
- Please contact us immediately.
- Please include the order number on your invoice.
- Package merchandise securely.
- Include the packing slip that accompanied your order.
- Write a brief note explaining why you are returning your goods.
- Please return merchandise to the Bayernkrug-address.
- Return prepaid and insured via regular parcel mail.
- It generally takes about 3 weeks to process a return.
- Items not received in our store will not be credited.